Today, enterprises across North America rely extensively upon computers. These essential tools enable both businesses and institutions to conduct a variety of transactions. During the recent Coronavirus pandemic, online communications assumed greater importance in some areas impacted by social distancing regulations.

As the use of the Internet increased, some customers began utilizing IT support services more extensively. Perhaps it should surprise no one administrators must exercise caution to ensure they obtain qualified computer repair assistance in this rapidly changing environment. Today, one of the first issues to consider in requesting repair services for laptop or desktop computers seems deceptively simple. Have you contacted a legitimate repairer?

Repair Scams

Unfortunately, PC repair scams pose a significant problem. Many consumers fail to appreciate the sheer extent of online criminal activity associated with bogus repair schemes in cyberspace. Thieves posing as repair firms sometimes bilk unsuspecting customers. It may prove almost impossible to recover funds sent to con artists located in distant places. In some cases, cyber thieves even persuade their victims to give them remote access to their computers.

For example, last week a news station in Raleigh, North Carolina reported about a cruel incident. Fraudsters pretending to operate a legitimate PC repair business swindled $5,000 from a local elementary school Special Education teacher. Anxious to prepare her computer to conduct remote classes, the teacher failed to take sufficient precautions to verify the identity of the repair service. The thieves posed as a legitimate (and widely respected) national firm. They convinced their victim to send repeated sums of money to them and to purchase several software packages online. She did not realize she had not communicated with the real laptop repair firm until she had already parted with thousands of dollars.

Always Verify Repairer Credentials First

Before patronizing any PC repairer, it usually proves wise to carefully research the company. Make sure you can pursue action against the repair firm in court if a complaint arises. A legitimate repairer won’t hesitate to provide prospective customers with information verifying the company’s identity and actual business location. Ensure organizations such as the Better Business Bureau can confirm a repairer’s commercial reputation and refund policies.

Consider following some helpful guidelines:

  1. Before requesting service, make certain a computer malfunction actually exists.
  2. Don’t pay for services until the repairer actually fixes the problem.
  3. Exercise particular caution dealing with long distance repairers.