There’s some potentially good news on the horizon for iPhone 8 users who might be experiencing problems with their device. It’s not going to be as simple as submitting a request for a replacement phone. The recall, initiated by Apple, only impacts a tiny number of iPhone devices on the market. The problem exists on the logic board of the defective devices. The iPhones with the problematic boards could experience issues such as:

  • Frequent and unexpected restarting
  • Screen freezing
  • Inability to turn the phone on at all

If you own one of the affected phones, Apple has stated that they will fix it for no charge. The company hasn’t given a figure for exactly how many iPhone 8s are affected by the recall. The phones that could have problems were sold in the following countries:

  • India
  • Japan
  • China
  • Hong Kong
  • Macau
  • New Zealand
  • Australia
  • United States

Users who think that they might have an iPhone 8 subject to the recall can merely put the serial number into the tool located on Apple’s website. The tool lets you know if you can receive a completely free repair directly from the company after you enter your device’s unique ID, but there’s a catch in there.

Not all devices are eligible for a free repair. There’s a catch though. Some phones will require you to pay for some of the repair costs. If your phone has damage that makes it currently unusable, such as a broken or cracked screen, you’ll have to fix that before Apple repairs the logic board as a condition of their no-fee offer. They aren’t going to fix any other issues you might have had previously. It’s worth looking into reliable iPhone repair instead of replacing your device if the problems you’re experiencing are minor and it’s not necessary to purchase a new phone for an upgrade.

Apple recently held an event in Cupertino at their Apple Park campus where they gave the public information about their new products, including the newest iPhones that are headed to the market shortly.